Privacy Policy
1. Our Commitment
Cache Technologies is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, and disclose your personal information.
2. What Information We Collect
We may collect the following types of personal information:
- Name, email address, and phone number (via contact forms or direct communication)
- Business name, ABN, and address (for service delivery and invoicing)
- Technical information about systems we support (required to provide IT services)
- Payment information (processed via our payment provider — we do not store card details)
- Website usage data (anonymised analytics, if enabled — see Cookies below)
3. How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry via our website contact form
- Contact us by phone or email
- Engage us to provide IT services
- Sign a service agreement or receive an invoice
We do not purchase or acquire personal information from third parties for marketing purposes.
4. Why We Collect Your Information
We collect and use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver and invoice for IT services you have engaged us to provide
- Communicate service updates, maintenance windows, or relevant news
- Meet our legal and regulatory obligations
5. Data Storage and Security
All data collected and held by Cache Technologies is stored on servers physically located in Australia. We do not transfer your personal information to overseas data centres or cloud services operated under foreign law.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:
- Encrypted storage and transmission (TLS/SSL)
- Access controls limiting who can view your data
- Regular security reviews of our systems
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
- Our employees and contractors, strictly for service delivery purposes
- Payment processors, for billing purposes only
- Legal or regulatory authorities, if required by law
7. Cookies and Website Analytics
This website may use cookies or similar technologies to understand how visitors use the site. Any analytics data collected is anonymised and used only to improve the website experience. You can disable cookies in your browser settings at any time.
We do not use Google Analytics, Facebook Pixel, or other third-party tracking tools that send your data overseas.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate or incomplete. To make a request, contact us using the details below. We will respond within 30 days.
9. Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us first to allow us to address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For privacy-related enquiries, please contact:
- Cache Technologies
- Email: info@cachetech.com.au
- Phone: (08) 7083 9669
- Location: South Australia, Australia
11. Policy Updates
We may update this Privacy Policy from time to time. The current version will always be available at cachetech.com.au/privacy-policy.html. Continued use of our website or services after any update constitutes acceptance of the revised policy.